As a consumer, you are entitled to cancel your purchase within a limited time after purchase. This section explains the conditions under which you can exercise your right of cancellation of orders for the Products. For Products purchased via Altera.com, you have the right to cancel the purchase agreement for any reason within 14 days commencing on the date of delivery to your delivery address.

Altera Customs will refund the purchase price, or where multiple Products were ordered, and not all the Products purchased were returned. Altera Customs will carry out such reimbursement using the same means of payment as you used for your initial transaction, unless you have expressly agreed otherwise.

To exercise your cancellation right, you must inform Altera Customs about your decision by contacting Altera Customs during the 14 days following delivery by email via http://www.alteracustoms.com/support to obtain an authorisation number for the return of your order. Subsequently, you should, without any delayelay, return the Product, free of all interests, liens, or claims otherwise, to the address mentioned in the email obtained with the authorisation number for the return of your order. If you decide to cancel the purchase agreement and return the Product to Altera Customs, you will be liable for any diminished value of the Product resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the Product. You accept that Altera Customs may charge you for any shipping or postage costs incurred directly associated with returning the Product.

Shipping Information

Shipping information varies by category and product. Detailed information can be found on the respective product detail page(s).